Question 1

What makes Famryn different from other healthcare platforms?

Accepted Answer

Four things: GPS geofencing on every clock event with actual coordinates matched against your facility boundary. Voice-powered documentation using AI transcription so staff capture information in the moment. A tamper-evident audit trail using SHA-256 hash chains — the same cryptographic standard used in financial systems. And a built-in Security Command Center that gives you real-time monitoring of sessions, access patterns, and audit log integrity.

Question 2

What security architecture does Famryn use?

Accepted Answer

9-tier role-based access control with tiered data redaction to prevent PHI oversharing. A Security Command Center provides real-time session monitoring and audit log integrity verification. Tamper-evident audit logs use SHA-256 hash chains. AI conversations include automatic PHI detection and scrubbing. Short-lived JWT access tokens (15-minute expiry) with rotatable refresh tokens. Architected with HIPAA technical safeguard requirements in mind.

Question 3

How does international support work?

Accepted Answer

Famryn auto-configures currency, date formats, tax calculations, and compliance frameworks based on your facility's region. Full support for US, UK, Jamaica, Canada, Australia, and EU. Each region gets the correct payroll tax tables, overtime rules, and regulatory terminology.

Question 4

Can I cancel anytime?

Accepted Answer

Yes. No long-term contracts. No cancellation fees. Cancel from your account settings at any time. Your data remains exportable for 30 days after cancellation.

Question 5

How does the free trial work?

Accepted Answer

Full access to every feature for 14 days. No credit card required to start. Import your real data, configure your facility, and use it with your actual team. If it's not the right fit, you simply don't subscribe.

Question 6

How does AI caregiver matching work?

Accepted Answer

Families describe their care needs in plain language — for example, 'my mother has dementia and needs a companion for a two-week cruise'. Famryn's AI reads that description and ranks every available caregiver in the marketplace by compatibility, producing a match score and a written explanation for each. Families can then book directly from the ranked results. The entire process — from description to booking — takes under 60 seconds.

Question 7

What are Famryn's training certificates?

Accepted Answer

When a staff member completes a training course and passes the assessment, Famryn generates a print-ready A4 landscape certificate. It includes your facility's name, the staff member's full name and department role, the course category, their passing score, the completion date, an expiry date, and a unique verification number. The certificate is suitable for personnel files and CQC inspections. Admins can also download a PDF version.